- Maintel to deliver a modern transformational, reliable and fully interlinked cloud communications solution
- Residents and staff will benefit from improved communications through RingCentral
The Orders of St John Care Trust (OSJCT – the “Trust”) has selected Maintel, the pioneering cloud and managed services company, to identify and deploy a new and improved cloud communications solution. By moving from an older telephony on-premises system to RingCentral’s cloud communications solution, residents and staff at the not-for-profit care provider will benefit from a reliable, feature-rich cloud solution that enables easier and more efficient communication.
The Trust is one of the UK’s leading not-for-profit care providers, providing care services to some of the most vulnerable people in society with 60 residential care homes across the country catering for close to 3,000 residents. The Trust is undertaking this migration as part of its digital transformation programme. Their old on-premise telecommunications system will be replaced to meet increased demands for streamlined communications.
The new solution meets the Trust’s commitment to improve customer services by updating the legacy telephony system, to better support the needs of its residents and clients.
The Trust embarked on a process to select the most appropriate technology solution alongside a reliable partner to design, deploy, and manage a new efficient, reliable, future-ready, and cost effective solution.
Maintel was selected to deliver an enterprise-grade cloud solution with improved call routing and handling capabilities. Maintel therefore identified RingCentral as the only cloud communications vendor that could deliver on all fronts.
RingCentral’s cutting-edge solution will be supported and managed by Maintel and will support the integration of new features and emerging technologies in the future.
John Downer, OSJCT IT Project Manager commented: “This solution will enable us to better connect with our residents and staff across our network of residential care homes in the UK. By partnering with RingCentral, Maintel is helping us transform how our team communicates both with our residents and each other – all within our agreed budget.”
Yogesh Patel, Chief Growth Officer at Maintel said: “We are looking forward to working closely with The Orders of St John Care Trust to help deliver and support the new RingCentral solution. As a trusted adviser, we are committed to ensuring the Trust reap the full benefits of the solution to boost efficiency and improve both their residents and staff, customer experience.”
Tony McNish, Regional Vice President Channel Sales at RingCentral added: “We are pleased to be working with Maintel to provide The Orders of St John Care Trust with a modernised cloud communications solution that will provide a more efficient and user-friendly experience for their staff and residents.”
ENDS
About Maintel
Maintel has a proud tradition of providing the public and private sector with managed cloud and IT Services. We’ve helped hundreds of businesses and organisations to address the growing need for digital transformation.
Maintel help enhance the customer experience by improving communication, increasing operational efficiency, and providing secure, seamless access to critical data through their innovative digital communication solutions.
Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.
This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient, and collaborative with digital workplace solutions; allowing organisations to acquire, develop, and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations’ employees, customers, and partners always have seamless access to their data and applications through reliable, secure connectivity.
Ongoing growth of Maintel’s cloud and managed services offerings continues to allow the company to keep supporting the increasing demands of the market.
Please visit www.maintel.co.uk for more information.
About The Orders of St John Care Trust
The Orders of St John Care Trust (OSJCT) provides reputable trusted care, support and housing to residents and tenants in over 60 homes and 8 accommodation schemes across Gloucestershire, Lincolnshire, Oxfordshire, Suffolk, West Sussex, and Wiltshire. You can find our services on our website https://www.osjct.co.uk/find-somewhere-to-live.
OSJCT is a not-for-profit charitable trust, which means any financial surplus is reinvested for the benefit of the residents. Our offering to older people includes specialised dementia, intermediate care, respite, day care and expert nursing. We were among the first care providers to employ specialist Admiral Nurses to support residents, their families and our employees with dementia care. We employ approximately 4,000 staff and assist close to 3,000 residents and people with care and support needs.
Our ethos of care, which underpins all our activities, is based on the belief that every person living in our homes and schemes should be given care that meets their individual needs. We also believe that residents and other people using our services should enjoy life in an atmosphere of warmth, harmony and understanding, being cared for by people who appreciate their wish for privacy and who will respect their dignity and freedom of choice.
ENDS
About Maintel
Maintel has a proud tradition of providing managed cloud communication, connectivity and cyber security services. We’ve helped hundreds of businesses and organisations to address the growing need for digital transformation.
Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.
This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient, and collaborative with digital workplace solutions; allowing organisations to acquire, develop, and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations’ employees, customers, and partners always have seamless access to their data and applications through reliable, secure connectivity.
Ongoing growth of Maintel’s cloud and managed services offerings continues to allow the company to keep supporting the increasing demands of the market.
Please visit www.maintel.co.uk for more information.