Local Government
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The City of the Future is Multi-Channel
Millions rely on the essential public services, but their needs are changing. They are gradually moving away from rural areas and by 2030, 92% of the UK’s population is anticipated to live and work in cities.
The public now expect to communicate with their local council via multiple channels, which are easy to use and always on.
The customer service benchmark has been set high by the global internet giants and excellent mobile app experiences.
Driving digital transformation can yield significant operational efficiency and help create the city of the future.
Maintel Local Government Solutions
Improve Engagement
Quality engagement with the public and the wider community is essential. The range of messages, content and interaction is wide and driving efficiency through digital self-service is a priority.
People now anticipate the same focus on customer experience and value as they would from other common commercial transactions.
These interactions can be dramatically improved across multiple touchpoints, from online to automated services, through the provision of instant and relevant information. Many people still expect to contact their council by phone, for example.
Efficiencies here can be gained by leveraging call centre technology to match enquiries with the relevant department. We can bring together standard products to solve common challenges or develop bespoke software to connect CRM and contact centre applications.
Enable smart city connectivity
From 5G, to public Wi-Fi, and gigabit internet access, our portfolio of communications solutions and trusted partners meets the demanding requirements of the modern city environment.
We have extensive experience in supporting local government organisations by implementing city wide secure connectivity.
Enhance employee engagement
So, highly engaged, productive, and digitally enabled teams are key to ensuring delivery of a quality service. Increasing employee engagement is therefore a top priority for local councils.
We are well positioned to respond to these requirements by designing and integrating collaboration and communications technology from a range of trusted partners.
Our vendor independence allows the selection of the right technology for the unique challenges of the local government environment.
Local Government Case Studies
Our Services
Security & Connectivity
Securely connecting your people, partners and guests to your cloud platforms, applications and data.
Unified Comms & Collaborations
Making your people more effective, collaborative and efficient.
Customer Experience
Helping you acquire, delight and retain your customers.
Our Services
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably.
About Us
Maintel is a communications managed services provider. We use technology to create customer experiences, services and workplaces that inspire and empower people.
Case Studies
We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience.
Contact Us
Please fill out the form or call us on 0344 871 1122