Our Platforms
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Our platforms are designed to empower organisations with the flexibility, control, and insight needed to thrive in today’s dynamic digital landscape.
Maintel Infrastructure Platform: Building your Solution
The Maintel Infrastructure Platform is engineered to deliver security and reliability. It integrates the latest SD-WAN fabrics, traditional WAN technologies, private cloud solutions, and carrier-grade voice delivery platforms.
By leveraging industry-leading vendors and diverse national and international connectivity options, our platform supports your organisation’s need for rapid cloud access, seamless communication, secure innovation deployment, and compliant technology integration.
Maintel Application Platform: Our Unique Value
Dealing with technical debt, managing applications that are incompatible with cloud or proprietary systems designed for your business, are all challenges we address for our clients every day.
Our in-house team have the skills, knowledge, and experience to enable your transformation at pace and on budget. Through our proprietary Maintel Application Platform, we create custom apps and integrations that connect legacy and modern infrastructures.
This enables seamless transitions to cloud-native platforms, integrates our services with your workflows and business applications, and delivers actionable insights to those who need them.
Maintel Orchestration Platform: Co-ordinate and Automate
Gain full visibility and control over your digital ecosystem with the Maintel Orchestration Platform. Our orchestration tools automate business operations, while monitoring tools provide complete observability of IT performance.
Process automation enables self-service capabilities for business changes, all accessible through our intuitive Maintel Portal. This portal acts as a single pane of glass, offering the insights you need to optimise outcomes.
Maintel Applications
Maintel Audio Safe
Consolidate all your archived call recordings in a single platform. Ensure secure management that allows you to meet your regulatory requirements.
Maintel Audit Track
Track all admin interactions on your Genesys platform. Full audit capabilities to understand changes in the system.
Bespoke Applications
Additional integrations include multiple Chatbots, CTI systems and Desktop Widgets. Maintel can also create bespoke solutions covering Disaster Recovery,
Custom lookup tables and IVR projects.
Consolidate all your archived call recordings in a single platform. Ensure secure management that allows you to meet your regulatory requirements.
Integration of Maintel Contact Centre platforms into Microsoft Dynamics 365 desktop
Integration of Maintel Contact Centre platforms into Zendesk desktop.
Integration of Maintel Contact Centre platforms into Salesforce desktop including support for both Salesforce Lightning and Salesforce Classic.
Integration of Maintel Contact Centre platforms into Service Now desktop.
Maintel Audio Safe
Maintel’s Audiosafe solution provides an independent, archived call recording platform, separate from the UC and CX systems customers use.Â
Research & Development
Maintel’s in-house R&D team plays a pivotal role in shaping our technical services, spanning our comprehensive product range and proprietary Maintel Orchestration and Application Platforms.
Managed Services
We’re focused on what truly matters: empowering seamless communication with your customers, enabling transactions across environments, and supporting the delivery of essential services.
Contact Us
Want to know more about how Maintel’s cloud-first approach can bring your business closer to your customers?
Please fill out the form or call us on 0344 871 1122