Maintel AudioSafe Archived Call Storage
Effectively Managing Call Records
Call recordings are an essential feature for managing customer experience and meeting regulatory requirements. However, contact centre operators are increasingly seeking to move beyond simply checking the compliance box and are looking to unlock the business value these recordings can offer.
All of this is only made possible by having the recordings stored, managed, and archived in a way that allows them to both meet regulatory requirements and also serve as valuable data sources for broader business goals.
Tomorrow’s solutions must address the challenges of managing large data volumes, extended retention periods, and ensuring quick, seamless access.
Maintel’s AudioSafe Call Recording Solution
Maintel’s Audiosafe solution addresses these challenges by providing an independent, archived call recording platform, separate from the UC and CX systems customers use.
This allows recordings from different areas of the business to be centralised into a single platform, archived, and retained according to custom-defined parameters and leveraged for future applications.
Audiosafe seamlessly integrates with the Genesys cloud contact centre and other platforms. Its open-platform design, built on AWS storage, ensures that recorded data can be leveraged for a wide range of future applications, including custom solutions developed by Maintel to meet specific customer needs.
Capabilities
Platform Support
Supports multiple vendor platforms
Easy to Use
Simple and intuitive interface for search, filter and replay calls.
Flexibility
Delivered from the flexible Maintel Application Platform, powered by AWS
Custom User Experiences
The UI Module, based on the React UI tech stack, can be used to provide a custom User experience to match your branding and call centre systems.
Managed Service
Fully managed service.
A Compliant and Effective Way of Managing Call Recordings
Call Recordings
A library of call recordings automatically exported from supported UC, CX and WEM platforms to secure storage in Amazon Web Services.
Call Record Filtering
The ability to expand meta-data attached to call records for easier search and filtering.
Playback & Export
Built-in playback as well as export capabilities.
Platform Monitoring
Extensive platform monitoring to ensure security, reliability, and performance.
Applications you can trust
Maintel delivers industry-leading, cloud-based contact centre solutions and applications that unify, personalise, and enhance customer experiences.
With deep expertise in designing and managing applications, Maintel ensures seamless integration with an organisation’s existing infrastructure, driving better engagement and operational efficiency.
Partner with Maintel and unlock your full potential
Whether you’re modernising legacy systems, scaling for growth, or exploring AI-powered solutions, our expert team is here to guide you every step of the way.
Get in touch to discuss your unique requirements and see how our tailored solutions can help you drive efficiency, enhance customer satisfaction, and future-proof operations.
Please fill out the form or call us on 0344 871 1122
Our Services
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Why Maintel
When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.
Our Platforms
Our platforms are designed to empower organisations with the flexibility, control, and insight needed to thrive in today’s dynamic digital landscape.