About Us
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Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals.
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, at the same time being flexible enough to adapt.
When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.
A Brief History
Maintel, founded in 1991 by Tim Mason and Angus McCaffery, started as a small operation providing telephone maintenance contracts (left).
Over the years, we have grown into a major player in communications technology, achieving significant milestones such as floating on the London Stock Exchange in 2004 and completing numerous strategic acquisitions.
These acquisitions, including Azzurri Communications and Intrinsic Technology, expanded our expertise in unified communications, cloud, and networking.
Today, Maintel continues to transform businesses with cutting-edge solutions like Cloud Contact Centres, Security & Connectivity and Unified Communications, positioning us as a leader in the digital-first era.
Purpose
Why we exist
Using technology to create customer experiences, services and workplaces that inspire and empower people.
Vision
Where we want to be
To be the first-choice technology services partner of ambitious brands and public services, chosen because of our dependable enablement of their vision and operations.
Mission
How we will achieve our vision
We become trusted insiders within our clients’ organisations. An embedded partner working in close collaboration to deliver their workplace, service and customer experience strategies.
We consult on the design, deploy and manage solid technology solutions – mission critical infrastructure, platforms and applications that ensure our clients businesses run efficiently and securely, achieving their ambitions, while always being ready to adapt.
Our Values
Guided by our 3Cs, we deliver solid solutions that empower our clients to move forward and thrive in a dynamic world.
Consistent Excellence
Robust
We have a strong sense of confidence to navigate uncertainties with grace.
Experienced
We are driven by knowledge and skills. We have the ability to solve complex problems and provide effective guidance.
Trustworthy
We consistently demonstrate reliability, honesty and integrity. Earning the confidence and respect of those around us.
Disciplined
We possess a strong sense of responsibility and dedication, exhibiting resilience in the face of challenges, maintaining composure and focus.
Customer Focused
We continually strive to exceed the expectations of our customers at every point of their journey.
Constant Improvement
Positive
We maintain a hopeful and constructive mindset, focusing on solutions rather than dwelling on problems.
Adaptable
We have the ability to adjust our mindset and strategies in response to shifting circumstances or unexpected challenges.
Curious
We have an insatiable desire for knowledge, exploration, and understanding of the world. We are open-minded and receptive
Forward-thinking
We pursue data driven insights to anticipate and drive better, smarter decision-making.
Sustainable
We pursue our ESG goals to continue to build a strong organisation, which contributes to a cleaner environment and strives for sustainable profitability.
Collaborative Attitude
Empathic
We are team-workers who set aside our own biases and judgments to offer meaningful support and assistance.
Motivated
We have a genuine desire to make a positive impact. Go above and beyond to help others and support the achievement of team goals
Proactive
We take the initiative and anticipate potential challenges or opportunities, acting in advance to address them effectively and to maximise every opportunity.
Respectful
We listen, value and treat everyone with dignity and kindness, regardless of differences in background, beliefs or perspectives. We nurture diversity and believe a good idea can come from anyone.
Our Services
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably.
Leadership Team
Meet the leadership team behind Maintel’s innovation and success, driving our mission to transform communications and deliver exceptional customer experiences
Case Studies
We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience.
Contact Us
Want to know more about how Maintel’s cloud-first approach can bring your business closer to your customers?
Please fill out the form or call us on 0344 871 1122