Modernising Housing Services Through Digital Efficiency
Helping housing providers deliver better tenant outcomes, faster, smarter, and more sustainably.
Key Challenges
Tenant dissatisfaction is growing
Systems don’t talk to each other
Frontline staff are overwhelmed
Regulatory scrutiny is increasing
Digital access remains unequal
Budgets are
tight
The outcomes we deliver
Join up siloed services across contact, repairs, rent and casework
Provide a smoother, faster tenant experience and fewer repeat contacts
Automate manual admin and case follow-up
Free up officers to focus on tenancy sustainment and support
Enable omni-channel contact (phone, webchat, WhatsApp, SMS)
Improve accessibility and meet tenants where they need
Give housing teams real-time data in the field
Increase first-time resolutions and reduce frustration
Build data-driven insight for regulators and boards
Track service quality, report on TSMs, and demonstrate progress
Deploy flexibly and cost-effectively , without compromising control
Scale transformation at your pace, not the system’s
> 35%
Reduction in complaint escalation
Tied to regulatory pressure (Housing Ombudsman focus) and reputational risk
100%
Visibility – Improved data quality for reporting
Essential for TSMs, SRS, Awaab’s Law compliance, and internal governance
40%
Faster first-contact resolution
Key driver of tenant satisfaction and a TSM (Tenant Satisfaction Measure)
Maintel’s Approach:
Built Around Sector Realities, Not Just Technology
We understand the day-to-day realities of housing associations – from the pressures of rising complaints and regulatory scrutiny to the operational challenges of siloed systems, budget limitations, and frontline staff burnout.
That’s why our approach is grounded in real sector insight – and focused on outcomes that matter.
Delivering excellent experiences for residents and staff
Upgrading your network doesnt just turn the dial on performance, reliability and resilience – it delivers better experiences people and community.
For Residents
Simple, digital-first access to services anytime, anywhere
Faster resolutions with joined-up teams and real-time updates
Communication that’s clear, responsive and human
For Staff
Seamless systems that reduce admin and free up time
Less stress, more impact – tools that work the way they do
Secure BYOD access for personal devices
We bring together
To learn more about the SD-WAN roll out for housing sector, download our whitepaper here
Interested in learning more?
Discover how we can transform the way your business communicates.
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