Maintel Gamma Horizon
Cloud Contact Centre for SMB
Is your contact centre giving customers the freedom to connect whenever, wherever, and through the channels they prefer? Many SMB organisations face the challenge of agents juggling multiple communication platforms, leading to slower responses and increasing customer frustration.
As businesses transition from legacy systems to digital-first, cloud-based contact centres, the process can seem overwhelming. How do you adapt to flexible work environments, support remote teams, and keep up with evolving demands, all while maintaining high-quality customer service?
With AI now a key player in modern contact centres, the real challenge is ensuring it works seamlessly with your agents, boosting efficiency, accuracy, and reliability.
Cloud contact centres offer rapid deployment and strong, consistent customer experiences, but integrating them with existing systems isn’t always straightforward. That’s where Maintel steps in. We bridge the gap between your current technology and future contact centre solutions, making the transition smooth and beneficial for both your organisation and your customers.
Gamma Horizon Cloud Contact Centre Platform
Maintel Gamma Horizon simplifies and enhances customer communication.
Perfect for organisations who want to make it easier for customers to engage with them, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses.
Cost Effective Cloud Contact Centre Solution
Increase Efficiency
Reduce handling times by matching customers with the right skills, faster.
Ensure Business Continuity
Disaster recovery and 24x7x365 availability built in.
Reduce Cost
Replace costly infrastructure with a scalable, on-demand contact centre.
Match demand with Resources
Entry level affordable contact centre that scales with customer and business requirements.
Increase Staff Retention
Provide a simple and effective user experience that keeps agents happy.
Improve Customer Engagement
Seamless interactions with customers across any channel, anytime, anywhere.
Meaningful Insights
Clear and valuable reports across all communication channels.
Capabilities include
Access anytime, anywhere
Cloud-based solution and as such Agents can log into any device and work anytime, anywhere. Because Horizon Contact uses WebRTC, agents can have the same user experience wherever they have internet access.
CRM integration
Fully integrated CRM solution, allowing you to manage all customer interactions within a single consolidated database. Also offering integration with Salesforce, Microsoft Dynamics and Zendesk.
Extensive Reporting
Complete with a comprehensive reporting tool that enables multiple reports to be created across all channels.
Built for Small / Medium businesses
Cloud-based contact centre solution – affordable, easy-to-use, self-service features set for SME businesses.
Why Maintel
Maintel understands the complexity of your environment. With over 30 years of experience in building and supporting contact centres, we know that delivering an exceptional customer experience often requires more than just new technology.
Uncovering unknowns, integrating legacy systems, applications and mitigating issues is complex and it’s the reason we built the Maintel Application Platform.
Adopting the latest cloud contact centres, while blending private data centre capabilities to maintain compliance, security and integrating legacy technologies is made possible through the Maintel Application Platform. Through this proprietary platform, we can create custom apps and integrations that connect legacy and modern infrastructures.
We’ve proven our ability to ensure on time delivery of complex call centre migrations and scaled transformations to cloud or hybrid platforms.
Talk to us about the projects we’ve delivered and how we can bring the same expertise to your organisation.
Our Partnership with Gamma Horizon
Partner with Maintel and unlock your full potential
Whether you’re modernising legacy systems, scaling for growth, or exploring AI-powered solutions, our expert team is here to guide you every step of the way.
Get in touch to discuss your unique requirements and see how our tailored solutions can help you drive efficiency, enhance customer satisfaction, and future-proof operations.
Please fill out the form or call us on 0344 871 1122
Our Services
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably.
AI for Contact Centres: White Paper
This White Paper explores the critical steps necessary for contact centres to effectively integrate AI into their operations.
Our Platforms
Our platforms are designed to empower organisations with the flexibility, control, and insight needed to thrive in today’s dynamic digital landscape.