Managed IT Services
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Managed Services Challenges
Typically, customers are looking to the future and the strategic direction they need to be working on. However, many customers are being held back by key issues and challenges such as
Rising Complexity & Risk
Fear of downtime - 98% of organisations say a 1hr of downtime costs $100k - Gartner
47% of large enterprises see cloud complexity as the biggest risk to ROI - Deloitte
Customers fear of getting it wrong and ending up in ‘technology cul-de-sacs’
Poor visibility of Hybrid workers mean it can take up to 4 days to identify root causes of experience issues
Change & The Future
Changes are becoming more complex – large organisations have an average of 174 business applications
Most time spent keeping the lights on makes strategic planning harder
Complex organisation structure which is making strategic change slow
Growing demand for digital services introduces higher expectations for reliability and performance
Skills & Knowledge
IT teams too small or over-stretched
High competition for skilled staff
Struggle to ensure staff have the right skills and tools
Keeping employees training up to date is becoming increasingly costly
Cost & Productivity
Under pressure to make cost savings to invest in other areas such as ESG
Wasting time managing multiple vendors and contracts make it difficult to resolve issues quickly
65% of IT resource spent keeping the lights on!
Teams struggling with siloed data and processes
Common challenges perceived specifically with working with a Managed Service Provider
We lose all control to the MSP
It takes too long to make simple changes
MSPs will replace all my staff
Lack of scalability due to complex arrangements
Our Managed Services Packages
Simple, Valuable, Consistent
We have created four packages of Services across our Unified Communications, Customer Experience, Security and Connectivity Pillars so you can choose a package with as much or as little support as you like to suit your circumstances, budgets and the outcomes you are looking to achieve.
The packages range from traditional reactive “break-fix” services to innovative solutions aimed at maximising your investment and providing valuable insights for continuous improvement. Each service can be personalised to fit your specific needs and budget, including options for support hours, value added components, and MAC packs.
Outcomes
Simplicity
Clear Packages
Transparent, easy-to-understand service options. With clear guidance to move from reactive to practive to preventative services.
Flexible Support
Tailor the level of support to your specific requirements, from minimal assistance to comprehensive coverage.
Dedicated Account Manager
Who understands you and coupled with insights and knowledge will drive great results.
Single Partner
Manage all communications and networking needs through one strategic partner, streamlining contract and service management.
Service by Design
Our 8-step consultancy mechanism provides rigour, visibility of progress and documentation. Understanding your requirements, business objectives ensuing we are designing the best solution and service to satisfy these.
Value
Engineering Expertise and Experience
Specialised knowledge and experience, allowing implementation and support services through best practices and advanced technologies more effectively.
Enhanced Security
Robust security measures and compliance expertise, reducing the risk of data breaches and regulatory penalties.
24/7 Support
UK-based, round-the-clock support ensures your teams can focus on their core tasks while Maintel handles any issues.
Personalised Service
Dedicated Customer Experience Managers work to understand your business, using data insights to help you achieve your objectives.
Downtime Prevention
Proactive monitoring reduces the risk of system disruptions, keeping operations running smoothly.
Data-Driven Strategy
Real-time analytics deliver valuable insights, helping inform better decision-making and strategic planning.
Change Management
Effective management of changes, both minor and major, minimises risks and keeps your systems secure and efficient.
Risk Management
Specialised knowledge, helping businesses with compliance, data security, and risk mitigation.
Consistency
Predictable Service
Aligned SLAs across technologies provide consistent and reliable service delivery.
Scalable Solutions
Easily expand services as your organisation grows without disrupting operations or processes.
Why Maintel
Managed IT services should go beyond hitting arbitrary metrics—they should be about delivering meaningful outcomes.
At Maintel, we’re focused on what truly matters: empowering seamless communication with your customers, enabling transactions across retail environments, and supporting the delivery of essential healthcare.
Because success isn’t just about service levels; it’s about achieving real impact.
Our Services
We provide solutions that are not only robust but also adaptable and responsive to the ever-changing nature of the world around us.
Security & Connectivity
Securely connecting your people, partners and guests to your cloud platforms, applications and data.
Unified Comms & Collaborations
Making your people more effective, collaborative and efficient.
Customer Experience
Helping you acquire, delight and retain your customers.
Understanding 5G
Maintel’s Guide to the rapidly developing world of the next generation of mobility.
Why Maintel
When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.
Our Services
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably.
Want to know more about how Maintel’s cloud-first approach can bring your business closer to your customers?
Please fill out the form or call us on 0344 871 1122