By Chris Wallace, Head of Technical Sales OK, so no surprise. I work in tech and am a complete Sci-Fi geek. What a cliché! As soon as AI went mainstream and threatened to take all our jobs my mind immediately went to Skynet and the excitement of cyborgs infiltrating...
Blog
AI, Faith and False Metrics
By Chris Wallace, Head of Technical Sales What is all-powerful, infinitely knowledgeable, everywhere and lives in a cloud? God? No. AI. AI has been mainstream for less than a decade, yet businesses are increasingly placing the same kind of faith in bot. The Core...
Listening to Our Customers: Why NPS Matters at Maintel
Maintel is committed to continue to improve our customer experience, delivering an effortless, predictable and great interactions, for all customers. Becoming Maintel’s Customer Experience Lead at the beginning of the year, has provided me the exciting opportunity to...
The need for speed: how social housing is using tech to accelerate responsiveness
While our social housing clients are definitely interested in AI, the real priority is to find IT solutions that can help meet the ongoing demand for faster service, explains Jo Metcalfe Acquisition Director Maintel. So much of the pressure facing social housing...
How Smart Tech Is Rescuing UK Charities from Crisis
The UK charity sector faces many well-known challenges - rising demand, fewer donors and volunteers, increased costs, and stretched staff. But while these issues are widely recognised, the real question now is: what does the way forward look like? The truth is, many...
Pedal Power with Purpose – Extreme Charity Cycle Ride
Last week, a passionate team from Maintel , including Jason Humphreys, Steve Doyle, Jon Stones and Alex Shephard took part in the Extreme Networks Annual Charity Cycle Ride, riding through the stunning Chilterns Countryside in support of an incredible cause — Dogs for...
Running with Heart: Ruth Bowdery Breaks Records and Supports a Friend at the London Marathon
After nine years of entering the ballot without success, Maintel’s very own Ruth Bowdery finally crossed the finish line of the London Marathon 2025, achieving a personal goal and making a real difference in someone else’s life along the way. On a day that proved to...
The Hidden Pitfalls of Contact Centre Cloud Migration: Why Strategic Planning is Crucial
By Dan Davies, Chief Executive Officer In the rapidly evolving digital landscape, cloud migration has become a strategic imperative for organisations seeking to enhance their operational efficiency and customer experience. However, a startling statistic from a 2023...
Understanding 5G: Everything you need to know
Maintel’s Guide to the rapidly developing world of the next generation of mobility. What is 5G? Like with the rollout of 3G and 4G, there’s been a lot of hype and build up to the arrival of faster speeds - it’s become a bit of a buzzword to say the least. But 5G is...
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