Maintel Genesys Cloud
Building a World-Class Contact Centre
Is your enterprise contact centre empowering customers to connect anytime, anywhere, and through their preferred channels? Many organisations find their agents struggling to manage multiple communication platforms, leading to slower response times and growing customer frustration.
As technology evolves, moving from legacy systems to digital-first, cloud-based contact centres can feel overwhelming. How do you navigate flexible working conditions, support remote teams, and keep up with ever-changing demands—all while delivering a top-tier customer experience?
With AI becoming a crucial tool in modern contact centres, the challenge is ensuring it works in harmony with your agents, enhancing productivity, accuracy, and reliability.
While cloud contact centres offer ease of deployment and deliver strong, dependable customer experiences, integrating them with existing systems and processes can be complex. That’s where Maintel comes in. We specialise in bridging the gap between your current technology and the future of contact centre solutions, ensuring a seamless transition that supports both your business and your customers.
Genesys Cloud Contact Centre
Maintel Genesys Cloud provides true omni channel connectivity to allow customers to communicate how, where and whenever they choose. This powerful solution also enhances workforce engagement by providing real time dashboards that monitor customer and employee experience.
Maintel has also developed the Maintel Application Platform ‘MAP’ to integrate legacy technology, incompatible applications and disparate business systems, allowing for significantly reduced transformation complexity and ongoing cost.
A Future Proof Contact Centre Platform
Increase Efficiency
Reduce handling times by matching customers with the right skills faster.
Reduce Cost
Replace costly infrastructure with a scalable, on-demand contact centre.
Delight Customers
Enable seamless interactions across any channel, anytime, anywhere.
Stay Future-Ready
Harness future technologies like AI.
Ensure Business Continuity
Disaster recovery and 24x7x365 availability
built in.
Improve Staff Retention
Provide an excellent user experience that keeps agents happy.
Smoother Transformation
The Maintel Application Platform seamlessly integrates to existing business systems.
Capabilities Include
Outbound Campaign Management
Enhance agent utilisation and deliver more proactive customer notifications.
Workforce Engagement Management
Leverage built-in AI to boost employee productivity and provide more effective agent coaching and development.
Global Deployment
Deployed across multiple AWS regions for maximum uptime, reliability, and scalability.
Custom Dashboards and Reporting
Gain in-depth business intelligence to optimise contact center operations.
Open API Platform:
Develop custom CX solutions with the
support of Maintel’s development
services.
Robust Security
Benefit from extensive third-party-assured security accreditation for peace of mind.
Why Maintel
Maintel understands the complexity of your environment. With over 30 years of experience in building and supporting contact centres, we know that delivering an exceptional customer experience often requires more than just new technology.
Uncovering unknowns, integrating legacy systems, applications and mitigating issues is complex and it’s the reason we built the Maintel Application Platform.
Adopting the latest cloud contact centres, while blending private data centre capabilities to maintain compliance, security and integrating legacy technologies is made possible through the Maintel Application Platform. Through this proprietary platform, we can create custom apps and integrations that connect legacy and modern infrastructures.
We’ve proven our ability to ensure on time delivery of complex call centre migrations and scaled transformations to cloud or hybrid platforms.
Talk to us about the projects we’ve delivered and how we can bring the same expertise to your organisation.
“The team from Maintel were able to support us in all aspects of the solution design, build and smooth project implementation. Maintel’s expertise and partnership approach throughout the program has been extremely valuable.”
Our Partnership with Genesys
Partner with Maintel and unlock your full potential
Whether you’re modernising legacy systems, scaling for growth, or exploring AI-powered solutions, our expert team is here to guide you every step of the way.
Get in touch to discuss your unique requirements and see how our tailored solutions can help you drive efficiency, enhance customer satisfaction, and future-proof operations.
Please fill out the form or call us on 0344 871 1122
Our Services
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably.
About Us
Maintel is a communications managed services provider. We use technology to create customer experiences, services and workplaces that inspire and empower people.
Case Studies
We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience.