Utilities

The pace of change in the utility industry is accelerating and the landscape is shifting, driven by greater demands from government and the rising expectations of customers.

A great service experience at a competitive price, whilst adhering to complex regulation and maintaining the ability to switch providers, are now priorities.

Maintel works with all types of utility organisations and has extensive experience in the water sector. We help increase productivity, respond to regulation, and help customers reduce consumption by leveraging innovative communication technology.

Maintel Utility Solutions

Utilities have unique safety responsibilities because of the potentially hazardous nature of their operating environments. These requirements come with stringent compliance and security regulations that must be adhered to across the entire organisation.

Understanding where employees are, furnishing them with relevant safety information, and allowing effective day to day communication and instant contact in the event of an incident are high priorities.

Maintel has extensive experience of delivering digital technology such as UC, Document Management, Mobility, telephony, and cyber-security solutions that seamlessly integrate with our customers safety and compliance procedures.

Utility organisations are typically highly distributed, regionally based, and dependent on good communications to operate efficiently. Ensuring that your workforce is engaged, motivated, and digitally enabled is key to maximising productivity.

We are well positioned to respond to these requirements by designing and integrating communications technology from a range of trusted partners.

Maintel understands that customer experience is paramount for utilities – from sales to in-life service, expectations are high and competition is intense. Maintel’s deep utility sector experience ensures that many of these common challenges can be easily addressed.

Enhance the customer experience by delivering technology that can provide information, handle calls efficiently, and integrate online and on-phone communications.

Maintel brings over 10 years’ experience working in the water utility market, delivering solutions for numerous organisations.

We appreciate that the cyclical nature of the Asset Management Plan process generates significant challenges and have extensive experience of delivering technology that translates your regulatory commitments into tangible solutions.

Case Studies

We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience.