Maintel CX Private Cloud

Powered By Avaya, Mitel

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A Fully Managed Private Cloud Customer Experience Platform

Maintel CX Private helps organisations improve customer experience whilst maintaining greater control over governance, data residency and service performance.

Combining a dedicated customer experience platform, private cloud infrastructure and managed service expertise, Maintel CX Private provides a secure and resilient foundation for customer engagement.

Talk to us about Private Cloud

Modernise Customer Experience Without Starting Again

Many organisations want access to modern customer experience capabilities whilst preserving the value, knowledge and operational familiarity of existing communications and customer service environments.

Maintel CX Private provides a practical route to modernisation that helps organisations evolve customer experiences without unnecessary disruption.

Whether you’re operating established customer experience platforms, business-critical communications infrastructure or complex customer engagement environments, Maintel helps you move forward at a pace that suits your organisation.

Evolution, Not Wholesale Replacement.

Modernisation does not need to mean replacing everything.

Maintel helps organisations extend the value of existing investments whilst introducing new capabilities that improve customer experience and operational performance.[

What is Maintel CX Private

Maintel CX Private is a fully managed customer experience platform delivered from dedicated private cloud infrastructure.

It provides organisations with the tools needed to support modern customer journeys whilst maintaining greater control over service delivery, governance and operational performance.

The platform combines:

Omnichannel engagement
AI-powered capabilities
Reporting and analytics
Workforce optimisation
Integration capabilities
Managed operational support

All delivered within a dedicated environment designed around your organisation’s requirements.

Why Private Cloud Solutions?



Greater Control

Maintain greater control over customer experience environments, configurations and operational processes.



Enhanced Data Sovereignty

Support governance requirements through dedicated UK hosted infrastructure and controlled data environments.



Improved Operational Resilience

Help maintain reliable customer service operations through dedicated resources and managed service support.



Stronger Governance

Create a customer experience environment aligned to internal governance, security and compliance requirements.



Designed Around Your Organisation

Unlike shared environments, private cloud solutions provide flexibility to align platform capabilities with operational needs.

Customer Outcomes We Deliver

Maintel CX Private is designed to help organisations:

Connect

Deliver seamless customer engagement across voice, messaging, digital and self-service channels.

Automate

Reduce repetitive tasks and improve customer journeys through workflow automation and intelligent customer routing.

Optimise

Improve efficiency, responsiveness and operational performance.

Understand

Gain greater visibility through analytics, reporting and customer insight.

Empower

Support employees and agents with the tools they need to deliver exceptional experiences.

Scale

Grow customer engagement operations without compromising quality.

Govern

Maintain greater oversight, assurance and operational confidence.

Integrate

Connect customer experience environments with CRM systems, business applications and existing technology investments.

Our R&D Advantage

Our in-house R&D team develops integrations, automation and bespoke functionality designed around customer requirements.

This helps organisations unlock more value from their technology investments whilst supporting unique operational needs.

AI-Powered Customer Experience

Customer expectations continue to evolve.

Maintel CX Private helps organisations introduce AI-powered capabilities that improve both customer and employee experiences.

Capabilities include:

AI Virtual Agents
Omnichannel Engagement
Social Messaging
Video Chat
Customer Analytics
Reporting & Insight

The result is a more intelligent customer experience environment that helps organisations improve service quality whilst increasing efficiency.

Managed Services Included

Focus on customer outcomes whilst Maintel manages the platform.

Maintel CX Private is delivered as a fully managed service including:

UK-based service desk
Technical Support
Monitoring & operational management
Reporting & governance
Lifecycle support

Access specialist expertise without increasing the burden on internal teams.

Talk to us about Managed Services

man working on laptop in a white polo shirt outside

“We at the Telegraph Media Group Ltd are delighted to be the first customer to implement the Avaya Cloud Office solution, partnering with Maintel. Having trusted Maintel with our data networking, wireless, and voice requirements for the last 15 years, we were keen to maintain our relationship with them as we sought to make the important move from an on-premise voice solution to the cloud. We’re excited to continue to see the benefits of this digital transformation partnership as we transition to a hybrid office and home working environment.”

Carol Johnson

IT Director, Telegraph Media Group

Our Partnerships

Avaya

Maintel holds the highest levels of accreditation with Avaya as both a Diamond Edge Partner and DevConnect Program Member with co-delivery status across the whole Avaya enterprise portfolio, including specialisation in Avaya AXP.

As Avaya’s most accredited partner in Europe, Maintel’s experts support hundreds of thousands of interactions per day using Avaya technology.

More About Avaya

Avaya supports 6.1M+ contact centre seats
More than 200 technology partners, over 123,000 developers in 34,000 companies in DevConnect .
93.9M+ UC lines

Mitel

Maintel is a major partner of Mitel in Europe, holding the prestigious status of a top-level Platinum Partner.

Additionally, we have been awarded Mitel’s UK ISA Partner of the Year award and recognised by Mitel for our customer and technical excellence.

More About Mitel

#1 Unified Communications Provider Globally
80m Unified Communications and Contact Centre Users
Supports businesses in over 100+ countries
Over 5,000 partners globally

CX Private Cloud FAQ’s

What are Private Cloud Solutions

Private cloud solutions provide a dedicated environment designed for a specific organisation rather than a shared multi-tenant service. They can offer greater control, governance and operational assurance while supporting specific security, compliance and data residency requirements.

Why would organisations choose a private cloud customer experience platform?

Many organisations require greater control over data location, governance, resilience and service management than a standard public cloud deployment can offer. A private cloud customer experience platform helps address these requirements whilst enabling modern customer engagement.

How does Maintel CX Private differ from public cloud customer experience platforms?

Maintel CX Private combines modern customer experience capabilities with a dedicated customer environment and a fully managed service. This gives organisations greater control over governance, service management and data location whilst benefiting from the expertise, support and accountability of a single managed service provider.

Can Maintel CX Private help organisations modernise existing customer experience environments?

Yes. Maintel CX Private provides a practical route to modernisation, helping organisations introduce new customer experience capabilities whilst protecting existing investments and reducing transition risk.

Do organisations need to have an existing Mitel environment to adopt Maintel CX Private?

No. Maintel CX Private can provide a route to modernisation for organisations regardless of their current customer service platform.

What customer experience capabilities are included?

Capabilities can include voice, messaging, chat, automation, workforce optimisation, analytics, reporting, AI-powered engagement and integration with business systems.

Is Maintel CX Private suitable for regulated organisations?

Yes. The platform is particularly relevant for organisations that require greater control over governance, operational resilience and data environments.

What AI capabilities are available?

Maintel CX Private can support a range of AI-powered capabilities designed to improve both customer and employee experiences. Depending on the selected solution and service configuration, these may include virtual agents, conversational AI, intelligent routing, automation, analytics and customer insight.

Why choose Maintel for private cloud solutions?

Maintel combines customer experience expertise, managed services, private cloud infrastructure, security and connectivity capabilities to provide a fully managed customer experience environment built around customer outcomes.