Maintel Gamma Horizon
Gamma Horizon – A Cloud Contact Centre for SMB
Is your contact centre giving customers the freedom to connect whenever, wherever, and through the channels they prefer? Many SMB organisations face the challenge of agents juggling multiple communication platforms, leading to slower responses and increasing customer frustration.
As businesses transition from legacy systems to digital-first, cloud-based contact centres, the process can seem overwhelming. How do you adapt to flexible work environments, support remote teams, and keep up with evolving demands, all while maintaining high-quality customer service?
With AI now a key player in modern contact centres, the real challenge is ensuring it works seamlessly with your agents, boosting efficiency, accuracy, and reliability.
Cloud contact centres offer rapid deployment and strong, consistent customer experiences, but integrating them with existing systems isn’t always straightforward. That’s where Maintel steps in. We bridge the gap between your current technology and future contact centre solutions, making the transition smooth and beneficial for both your organisation and your customers.
What is Gamma Horizon Contact Centre
Gamma Horizon Phone System is perfect for organisations that want to make it easier for customers to engage with them, Horizon Contact provides an easy-to-use, self-service feature set for small to medium businesses.
Gamma Horizon can also:
Reduce Cost
Replace costly infrastructure with a scalable, on-demand contact centre.
Increase Efficiency
Reduce handling times by matching customers with the right skills, faster.
Ensure Business Continuity
Disaster recovery and 24x7x365 availability built in.
Increase Staff Retention
Provide a simple and effective user experience that keeps agents happy.
Improve Customer Engagement
Seamless interactions with customers across any channel, anytime, anywhere.
Match demand with Resources
Entry level affordable contact centre that scales with customer and business requirements.
Meaningful Insights
Clear and valuable reports across all communication channels.
What are the capabilities of Gamma Horizon Contact Centre
Access anytime, anywhere
Gamma Horizon is a cloud-based solution, and as such, agents can log into any device and work anytime, anywhere. Because Horizon Contact uses WebRTC, agents can have the same user experience wherever they have internet access.
CRM Integration
Fully integrated CRM solution, allowing you to manage all customer interactions within a single consolidated database. Also offering integration with Salesforce, Microsoft Dynamics and Zendesk.
Extensive Reporting
Gain complete visibility with a powerful reporting tool that delivers configurable reports across all channels.
Built for SMB’s
Cloud-based contact centre solution – affordable, easy-to-use, self-service features set for SME businesses.
Why work with Maintel
Maintel understands the complexity of your environment. With over 30 years of experience in building and supporting contact centres, we know that delivering an exceptional customer experience often requires more than just new technology.
Uncovering unknowns, integrating legacy systems, applications and mitigating issues is complex and it’s the reason we built the Maintel Application Platform.
Adopting the latest cloud contact centres, while blending private data centre capabilities to maintain compliance, security and integrating legacy technologies is made possible through the Maintel Application Platform. Through this proprietary platform, we can create custom apps and integrations that connect legacy and modern infrastructures.
We’ve proven our ability to ensure on time delivery of complex call centre migrations and scaled transformations to cloud or hybrid platforms.
Talk to us about the projects we’ve delivered and how we can bring the same expertise to your organisation.
Our Partnership with Gamma Horizon
Our Services
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably.
AI for Contact Centres: White Paper
This White Paper explores the critical steps necessary for contact centres to effectively integrate AI into their operations.
Our Platforms
Our platforms are designed to empower organisations with the flexibility, control, and insight needed to thrive in today’s dynamic digital landscape.