Maintel UC Analytics
Too Much Data, Very Little Insight?
With so much data available from multiple sources, gaining valuable insights into the health and performance of your organisation has become a full-time role.
IT operations struggle to source, construct and interpret data into valuable insights that allow data driven decisions that materially impact the performance of your business.
UC is amongst a minority of platforms that offer the most valuable insight into the interactions between your people, customers and partners.
Most organisations have hybrid deployments of legacy telephony to maintain technical debt and public cloud to offer flexibility and agility. Joining together all customers communications on disparate systems is required to generate usable MI.
Maintel UC Analytics Platform
Communication Platforms Supported
“The potential to be able to bring all our analytical data under one pane of glass is enormous for our organisation, this will help save time in identifying and addressing issues at the source, enabling us to improve on our call resolution and reduce repeat calls.”
Capabilities
Unified Systems Across On-premises and Cloud Deployments
Our solution unites your on-premises, private cloud, or public cloud systems, supporting multiple vendors and hybrid deployments. This flexibility helps you unlock valuable insights and facilitates a smoother, more strategic migration to the cloud when you’re ready.
Customisable Reporting
The platform supports exporting individual graphs as image files (e.g., JPEGs), downloading raw data, and scheduling templated reports to be sent automatically to key stakeholders. This saves you time and effort when preparing reports for internal updates, financial departments, or business cases, ensuring the right information reaches the right people at the right time.
Calendar Offset & Global Search
Global Search allows you to quickly locate call records by date, time, or person, while the calendar offset feature enables you to view dashboards from specific past dates. This speeds up resolution by giving you fast access to critical information.
Interactive Visuals
Our interactive graphs let you zoom in, remove data series, or drill down to individual records. This functionality provides deeper insights into your data, helping you make more precise, data-driven decisions quickly.
Deliver Insights From All Your Unified Communications Platforms
Meaningful Business Insight
Real time and historic useable insights across business functions and accessible to all stakeholders. Enabling decisions based on empirical fact and evidence, improving business operations and customer experience.
Single pane of glass
Access data from all your unified communications platforms in one centralised dashboard to optimize resources against demand.
Evidence based investments
Justify business cases for accelerating or decelerating the transition to consumption-based cloud services and determining when to retire legacy platforms – based on usage rather than perception.
Our Services
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably.
AI for Contact Centre White Paper
This White Paper explores the critical steps necessary for contact centres to effectively integrate AI into their operations.
Our Platforms
Our platforms are designed to empower organisations with the flexibility, control, and insight needed to thrive in today’s dynamic digital landscape.
Partner with Maintel and unlock your full potential
Whether you’re modernising legacy systems, scaling for growth, or exploring AI-powered solutions, our expert team is here to guide you every step of the way.
Get in touch to discuss your unique requirements and see how our tailored solutions can help you drive efficiency, enhance customer satisfaction, and future-proof operations.
Please fill out the form or call us on 0344 871 1122