Partnership will provide a new managed service offering, delivering the best of private and public cloud communications in a single service
Date: UK, 12th May 2025
Maintel, a leading provider of Unified Communications & Collaboration, Customer Experience and Security & Connectivity services to the UK public and private sectors, is pleased to announce a new strategic partnership with Zoom Communications, Inc..
The partnership with Zoom will enhance the Maintel service offering, further broadening the ways in which they can help customers on their digital transformation journey. Under the partnership Maintel and Zoom will also launch an exciting new hybrid cloud service, enhancing the Company’s existing UC Private Cloud+ offering. This service will deliver private cloud-based communications with enhanced, AI-powered collaboration and hybrid working functionality provided by Zoom’s cutting-edge platform, helping customers support their regulatory and operational requirements.
Maintel and Zoom will offer hybrid solutions, which will enable businesses to unlock the full potential of AI-powered collaboration, enterprise telephony, and customer experience innovation. These include:
- Zoom Collaboration – providing businesses with the tools they need to enable hybrid working, enhanced productivity, in-room solutions and improve team communication.
- Zoom Phone – fully managed Zoom Phone solution, enabling businesses to replace legacy phone systems with a modern, flexible, and cost-effective communication platform.
- Zoom Contact Centre – fully managed Zoom Contact Centre solution, empowering businesses to enhance their customer service with AI-driven insights, automated workflows, and real-time analytics.
The integration of Zoom with Maintel’s UC Private Cloud+ offering is expected to be available during Spring 2025. These solutions are delivered as one unified platform, underpinned by Maintel’s carrier-grade SIP connectivity and core network, to meet the demand for a highly reliable, high-quality, and flexible communications service.
The partnership further supports Maintel’s approach to delivering value for customers and broader stakeholders, through its partnerships with selected world-class technology companies to deliver unmatched communications solutions that transform public and private sector organisations. Maintel’s extensive 30-year history in unified communications and its deep expertise in networking, security, and managed services will inform the smooth delivery of the new service.
Dan Davies, CEO at Maintel, commented:
“Maintel is delighted to be adding Zoom to our prestigious list of strategic partners, as we combine Zoom’s exceptional technology innovations with our deep managed service and delivery experience, and the power of our platforms. Combining Zoom’s market-leading meeting, collaboration, phone, and CX platform with the Maintel Infrastructure Platform will add hybrid cloud, network, and voice delivery for unmatched reliability, compliance, flexibility, and performance. The Maintel Orchestration Platform will further enhance user experience with our market-leading digital customer engagement portal, automation, and monitoring capabilities. Additionally, our Maintel Application Platform will seamlessly integrate Zoom’s EX and CX capabilities with our customers’ systems and workflows, maximizing Zoom’s potential while delivering seamless outcomes for our customers. We’re excited to see what we can achieve in partnership.” Dan Davies – Chief Executive Officer, Maintel.”
Tony McNish, Head of Channel UKI at Zoom, commented:
“We are excited to launch our partnership with Maintel. Our AI-first communications platform is focused on delivering value-add solutions for customers, and through this exciting partnership with Maintel we believe that we are perfectly poised to offer best-in-class service and solutions that enable businesses to deliver mission-critical services and achieve their workplace, service, and customer experience goals.”