Managed Unified Communications
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Managed Unified Communications for OnPrem, Hybrid or Cloud Performance
As communications become more complex, many organisations struggle to maintain performance and manage risk. They also struggle to access specialist skills needed to support business-critical services.
These services help organisations improve reliability, resilience and provide expert support across cloud, hybrid, and on-premises communications.
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What are Managed Unified Communications Services?
Instead of relying entirely on internal teams, organisations gain access to specialist expertise, proactive support and continuous service improvement.
At Maintel, we help organisations keep communications services running well. We also improve user experience and reduce the burden on internal teams.
The result: better service performance, fewer issues and more time to focus on strategic priorities..
Or call us: 0344 871 1122 (Option 2)
Managed UC Tailored To Your Needs
Some operate cloud-first communications platforms whilst others use hybrid environments or maintain on-premises infrastructure. At Maintel, we provide managed unified communications services designed around your operational and environmental needs.
On-Premises Communications
Support for business-critical communications environments that continue to deliver value.
Hybrid Communications
Specialist support for organisations using both cloud and on-premises technologies.
Cloud Communications
Support and optimisation for modern cloud communications platforms.
Multi-Vendor Environments
Support for organisations managing multiple communications technologies and suppliers.
Why Organisations Invest in Managed Unified Communications?
When those services become difficult to manage, organisations often turn to managed services for additional expertise and support.
Improve Service Performance
Employees rely on communications services every day to stay connected and productive.
Maintel helps organisations maintain reliable communications services through proactive support and service management.
The result: fewer service issues and improved performance.
Access Specialist Expertise
Communications technologies continue to evolve, and specialist skills can be difficult to recruit and retain.
Maintel provides access to experienced communications specialists without the need to expand internal teams.
The result: expert support when you need it.
Simplified Support
Many organisations support multiple communications platforms, suppliers and contracts.
Maintel provides one support model that improves accountability and simplifies service management.
The result: a simpler and more consistent support experience.
Strengthen Resilience
Business-critical communications services need to remain available.
Maintel helps organisations improve resilience through proactive monitoring, support and service improvement.
The result: greater confidence in critical communications services.
Prepare For Future Change
Communications environments continue to change.
Maintel helps organisations optimise existing investments whilst supporting future business and technology requirements.
The result: a more flexible and future-ready communications environment.
Our Managed UC Services Include
Platform Support
Support and maintenance for communications platforms that connect employees and customers.
Voice & Telephony Services
Management and support of telephony platforms, SIP services and voice infrastructure.
Mobile & Collaboration Services
Support for business mobile and collaboration platforms.
Monitoring & Reporting
Proactive monitoring, service reporting and performance visibility.
Change Management
Carefully managed changes that support continuity and minimise disruption.
Service Improvement
Ongoing recommendations and optimisation designed to improve performance and user experience.
Or call us: 0344 871 1122 (Option 2)
Platforms We Support
Every communications environment is different. Some organisations run a single platform, while others support multiple technologies that have been introduced through growth, acquisitions, mergers or changing business requirements.
Maintel provides managed unified communications services across a wide range of cloud, hybrid and on-premises communications environments.
We support many of the leading platforms used by organisations today, including
(but not limited to)
- Mitel
- Avaya
- Unify
- Zoom
- RingCentral
- Gamma
- Microsoft
Our expertise also extends to platforms acquired and integrated into larger communications portfolios over time.
This includes environments such as ShoreTel, Aastra, Inter-Tel, HiPath and OpenScape, many of which remain business-critical for organisations across the UK.
We also support communications environments that sit alongside wider customer experience, security and connectivity services, helping organisations simplify support across complex technology estates.
The result: one trusted managed service provider that can support your communications environment, regardless of the technologies, vendors or deployment models involved.
Sectors We Support
Whether you’re supporting critical services, improving customer experiences or managing complex communications environments, our managed services are designed to help organisations reduce complexity, improve performance and operate with confidence.
Public sector organisations face rising demand and increasing expectations from citizens while working within budget constraints.
Maintel has helped more than 300 public sector organisations with communications and digital transformation initiatives. Our contact centre solutions help improve engagement, increase operational efficiency and support service delivery across multiple channels.
We help public sector organisations:
- Improve access to services
- Reduce pressure on frontline teams
- Increase operational efficiency
- Support hybrid working
- Modernise customer service
Healthcare providers need to balance patient expectations with operational pressures.
Maintel helps healthcare organisations improve patient communications through modern contact centre technology, self-service capabilities and more connected customer journeys. Our solutions help improve access to information and reduce administrative effort.
We help healthcare organisations:
- Improve patient experiences
- Reduce avoidable enquiries
- Improve access to services
- Increase operational efficiency
- Support healthcare teams
Customers expect secure, responsive and personalised service. Financial services organisations must also manage regulatory requirements and operational risk.
Maintel helps organisations create secure customer engagement environments that balance customer experience with compliance and resilience.
We help financial services organisations:
- Improve customer responsiveness
- Support compliance objectives
- Increase operational resilience
- Improve reporting and visibility
- Deliver more connected customer journeys
Housing providers manage high volumes of resident enquiries while working across multiple systems and processes.
Maintel helps housing associations improve resident communications and streamline service delivery. Our solutions support better engagement, faster responses and more efficient ways of working.
We help housing associations:
- Improve resident engagement
- Streamline customer service processes
- Connect existing systems
- Support mobile and hybrid workers
- Improve operational performance
For retail and hospitality businesses, communication is key to delivering a consistent customer experience across multiple sites.
We help organisations keep employees connected with reliable mobile services. We also provide reporting and support to manage costs effectively. This allows teams to respond quickly to customer needs and operational challenges.
Utilities providers need to manage high volumes of customer enquiries while maintaining service levels and operational efficiency. Customers expect clear, timely communication across billing, outages, appointments and service requests.
We help utilities organisations:
- Improve customer communications across multiple channels
- Reduce pressure on customer service teams
- Increase visibility across customer interactions
- Support field-based and operational teams
- Improve reporting and operational performance
- Introduce automation and self-service capabilities
- Create a more consistent customer experience
Customer experience is often a key differentiator. Organisations need to provide consistent service while supporting growth and productivity.
Maintel helps organisations create connected customer journeys through omnichannel communications, automation and analytics.
We help organisations:
- Improve responsiveness
- Increase visibility across customer interactions
- Improve productivity
- Support business growth
- Deliver consistent customer experiences
Why Choose Maintel
Maintel brings together Customer Experience, Unified Communications, and Security & Connectivity expertise under a single managed operating model. We help organisations improve accountability, simplify support and focus on achieving better business outcomes.
Why Maintel?
- 30+ years of communications expertise
- Specialist MSP+ approach
- UK-based engineering and support teams
- Expertise across complex environments
- Focus on performance, resilience and customer outcomes
- Managed services built around continuous improvement
Or call us: 0344 871 1122 (Option 2)
Managed Unified Communications FAQ’s
What are managed unified communications services?
Why do organisations use managed unified communications services?
Can Maintel support existing communications platforms?
Do we need to move to the cloud?
Can Maintel work alongside our internal IT team?
What makes Maintel different from other managed service providers?
How do I know if managed unified communications services are right for my organisation?
Ready to chat?
Whether you’re looking to strengthen resilience, simplify support or access specialist expertise, Maintel can help.
Complete the form below
Or call us: 0344 871 1122 (Option 2)