Contact Centre Masterclass
Setting up a cloud-based contact centre, without the complexity | 3rd April 2025 | London
Last few spaces left - Register Now!
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Faster, Smarter, More Cost-Effective Contact Centres
Agenda
Expert Insights
Findings from 40+ interviews with technology organisations and 800+ interviews with contact centre leaders. Learn about the latest industry trends, common challenges, and actionable insights to help you confidently navigate your contact centre transformation.
Exploring Cloud Options
Understand the different paths to cloud migration and what’s right for your business
Customer Success Story
A first-hand look at how a leading London University are using Gamma Horizon to boost efficiency.
Live Demo
See how quickly and easily Gamma Horizon can be deployed in your organisation.
Networking
Connect with peers facing similar challenges and discover best practices.
Why Attend?
During the event you will learn about…
Rapid Deployment
How to get up and running quickly with a cloud-based contact centre that integrates seamlessly into your organisation.
Proven Success
Hear real-world insights from businesses that have already made the switch—and seen results.
Cost Effective
How to reduce overheads while enhancing customer experience with a flexible, scalable solution.
Event Speakers
We’re thrilled to welcome industry experts Stephen Lees (Senior UCaaS & CCaaS Sales Specialist at Gamma) and Dom Black – a leading telecoms and IT industry expert at Cavell to our event!
Maintel’s Head of Product – John Jackson will share the latest updates on our cloud solutions and wider Maintel products, showing how they can add real value to your organisation.
Don’t miss this opportunity to gain valuable insights and stay ahead of the curve!
Dom Black
Growth Director - Cavell
Dom Black has worked in the technology and telecoms sectors for over a decade, producing leading research into UCaaS, CCaaS, and Microsoft Teams markets to support organisations across Europe and North America.
Cavell’s work combines extensive industry interviews and surveys with enterprise studies and their Channel Insight service to help their clients understand how the market is evolving and adapting and the best strategies for success
John Jackson
Head of Product- Maintel
John leads the Product and Proposition Team in Maintel, ensuring we have the best portfolio to meet our customers ever-increasing demands for solid and innovative products and services.
He has 25 years’ experience in the telecommunications space working for both vendors like Nortel and Avaya and channels such as Vodafone and Dimension Data (NTT).
Elliott Thompson
UCaaS, CCaaS & Teams Voice Sales Specialist – Gamma
Elliott has worked in Telecoms for 20+ years primarily as a Telecoms Manager, previously responsible for 999 and 111 critical voice infrastructure at Yorkshire Ambulance Service for 10 years.
Lots of experience of many platforms from Meridian, Nortel, Avaya, Cisco, ISDX, Panasonic, Mitel and the like. Spent time at a large Gamma partner before moving to a CCaaS provider as a sales specialist and finally moved to Gamma 3 years ago to support partners with the Horizon Contact product but now supporting across most of the Gamma portfolio.
Event Details
Date: Thursday 3rd April 2025
Time: 9:30am – 2pm
Address:
The RWB Room
6th Floor
The Ned
27 Poultry
London
EC2R 8AJ
Our Services
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably.
Leadership Team
Meet the leadership team behind Maintel’s innovation and success, driving our mission to transform communications and deliver exceptional customer experiences
Case Studies
We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience.