The research of 2,000 Brits was conducted during lockdown and explored people’s experiences with customer services teams and contact centres – how they would prefer to get in touch.
Press Releases
We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience
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Maintel launches Callmedia CX Now – ushering in the cloud-based contact centre of the future
Callmedia CX Now software integrates seamlessly into existing back-office processes and systems, and significantly improves contact centre productivity and cost to serve.
Avon Calling: AVON Worldwide Deploys the Maintel ICON Cloud Telephony platform across EMEA
London, UK – 11 AUGUST 2020 – Maintel has deployed an EMEA-wide cloud telephony system for AVON Worldwide, one of the world’s leading direct sellers.
Maintel takes ICON platform out to the channel enabling partners to offer bespoke cloud packages to their customers
Maintel’s ICON cloud and managed services make it easier and more cost effective for channel partners to offer the latest transformational communications technologies
Maintel Teams Connector for Microsoft Teams
ICON Teams Connector is a more flexible, accessible and cost-effective solution than Microsoft Calling Plans.
Maintel relieves the pain of securing your business against cyber threats with Insight Secure
Businesses’ hopes of using virtual assistants for customer services could be hampered by lack of consumer trust.
Maintel launches Chatbot as a Service solution
Maintel’s ICON Contact Chatbot provides organisations with the ability to enhance their websites and customer experiences.
IP Office Security Certificate Alert
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New Data Reveals Brits are Divided on the Security of AI Virtual Assistants
Businesses’ hopes of using virtual assistants for customer services could be hampered by lack of consumer trust.
Service extension in Public Sector with RM3808
Businesses’ hopes of using virtual assistants for customer services could be hampered by lack of consumer trust.
Maintel extends services to the Public Sector with RM3808
Businesses’ hopes of using virtual assistants for customer services could be hampered by lack of consumer trust.
Brits Divided on security of AI Virtual Assistants
Businesses’ hopes of using virtual assistants for customer services could be hampered by lack of consumer trust.
Our Services
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably.
About Us
Maintel is a communications managed services provider. We use technology to create customer experiences, services and workplaces that inspire and empower people.
Case Studies
We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience.