Back by Popular Demand
The Future of
Connected
Experiences
Event
18 November 2025 | London
Brought to you by Maintel & Zoom
Unified Collaboration & Hybrid Work – Unlocking the Next Five Years
AI Strategy. Practical Workshops.
Real-world results.
Five years since a global pandemic fundamentally reshaped the workplace, the time is right to explore where we are and where we must go next.
This half day event will bring together business leaders, IT strategists, and workplace experts, with heavyweight thought leadership from Maintel and Zoom.
Together, we’ll unpack the evolution of unified communication, hybrid work, AI-powered collaboration, and the changing needs of today’s workforce.
Be Inspired and learn from the best
Martin Hill-Wilson
Martin was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda.
Finbarr Begley
Finbarr’s primary research focus is the contact centre market, but he also manages Cavell’s enterprise and end-user research. He is considered an expert commentator on the CCaaS market, regularly being called on to speak and write for industry-leading companies.
Although he has a degree in philosophy and theology, he has worked in the technology sector for over 13 years, originally in b2b tech PR but moving to become a Cavell analyst in 2019.
Paul Elmore
Drawing on nearly two decades of experience in the unified communications and I.T. industry, Paul Elmore is a forward-thinking product leader. With a technical background in design and engineering, he navigates the complexities of the market to facilitate digital transformation.
Paul’s approach is characterised by a commitment to innovation and agility, as he continuously analyses market trends and integrates emerging technologies.
Praise for
Maintel’s AI Workshop
The future of connected experiences is exactly the kind of event our industry needs right now. Practical,
thought-provoking and focused on real outcomes. It brings together the best of CX, AI and digital transformation, helping businesses and organisations move from strategy to action. The Maintel and Zoom partnership has created a space where ideas can turn into impact.
So I thoroughly enjoyed it. I think it’s something that I’m spending time myself investing in trying to understand my knowledge and I think every time I come to an event like this I’m learning more and more and more. I thoroughly recommend everybody do the same and if you ever do get a chance to talk to Maintel and Zoom around what they’re doing for AI, I think you’d be well served.
Events like this are essential for bridging the gap between emerging technologies and just the everyday customer experience. And MainTel and Zoom have done a brilliant job creating a forum where leaders can openly explore how AI and connected strategies are shaping the future of work and service.
Agenda for the day
Welcome
9:30 – Arrival & Registration
10:00 – 10:05 – Welcome
10:05 – 10:25 – Track 1: Opening Keynote. State of the Nation – Unified Collaboration & Hybrid Working 2025 and beyond
Ready for the big picture? In this data-packed session, discover how only 13% of employees are now fully remote while 83% worldwide say hybrid is their preferred way to work.
Learn why companies doubling down on flexible models see higher talent attraction and engagement, and how 87% believe modern collaboration technology is mission-critical.
10:25 – 11:10 – Track 2: Foundational Understanding of AI in the Context of UC
Delivered by Martin Hill-Wilson – Brain Food Consulting
11:10 – 11:25 – Break
11:25 – 11:45 – Track 3 – Hybrid Cloud Meets Hybrid Work
As organisations modernise their communication infrastructure, hybrid cloud is emerging as the preferred model. It brings together the security and flexibility of on-premise solutions with the innovation, scalability, and agility of the cloud.
In this track, we’ll explore how hybrid cloud is reshaping communication strategies-offering a smarter, more adaptable path forward for today’s businesses.
11:45 – 12:05 – Track 4 – The Maintel & Zoom Unified Collaboration Advantage
Most collaboration platforms support remote work, but often fall short of seamlessly blending remote, in-office, and on-the-go experiences, especially when it comes to meeting rooms and hotdesking.
Discover the power of partnership: Maintel’s tailored cloud service expertise, combined with Zoom’s AI-powered platform, delivers robust, secure, and truly flexible collaboration.
With 87% of companies considering advanced UC critical but only under half upgrading recently, learn why making the move now sets you apart.
12:05 – 12:25 – Track 5 – Human + AI: Shaping the Future Employee Experience
See Zoom’s AI-powered agentic assistants and copilots live in action, automating repetitive tasks to let your teams focus on higher-impact work, and discover how to make hybrid work truly seamless – enabling your workforce to collaborate effectively wherever they are.
12:25 – 14:30 – Lunch and Collaboration
Event Details
The future of Connected Experiences
Date: Tuesday 18th November 2025
Time: 9:30am – 2:30pm
Venue: Zoom Video Communications
Midcity Place,
71 High Holborn,
London,
WC1V 6EA
Register Here
If you’d like to attend, please complete the form to register your interest. We’ll be in touch to confirm availability.
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